Terms and Conditions

1. Agreement to these terms

These Terms and Conditions (“Terms”) are a legal agreement between MVG Projects LLC, the Arizona-based company that provides SpectrHQ (“SpectrHQ,” “we,” “us,” or “our”), and the person or organization accessing or using the Services (“Customer,” “you,” or “your”). “Services” means the SpectrHQ website, application, translation platform, workspaces, support, and related services that link to these Terms.

By creating an account, accepting an Order Form, purchasing a plan, or using the Services, you agree to these Terms. If you do not agree, do not access or use the Services.

An “Order Form” includes an online checkout, ordering page, statement of work, enterprise order, or other written document that identifies Services, fees, usage limits, or special terms. If an Order Form, data processing agreement, business associate agreement, or statement of work conflicts with these Terms, the more specific signed agreement controls for the subject of the conflict.

2. Eligibility and authority

You must be at least 18 years old or the age of legal majority where you live. If you use the Services for a company, agency, client, or other organization, you represent that you have authority to bind that organization to these Terms. The organization is responsible for its authorized users and their use of the Services.

3. The Services and customer orders

SpectrHQ provides private AI-assisted translation, terminology, translation-memory, reviewer-assignment, reporting, workflow, and related services. Features, supported file formats, language coverage, usage limits, retention periods, support levels, and availability may differ by plan or Order Form.

We may improve or modify the Services over time. We will not materially reduce a paid plan’s core functionality during its current subscription term without reasonable notice, unless a change is necessary for security, legal compliance, third-party service changes, or to prevent harm.

Preview, beta, pilot, and evaluation features may be incomplete, may change, and may be discontinued. Unless an Order Form states otherwise, they are provided without service-level commitments and should not be used for production or high-risk work.

4. Accounts, workspaces, and security

You must provide accurate account and billing information and keep it current. You are responsible for protecting account credentials, limiting access to authorized users, and promptly notifying us at hello@spectrhq.com if you suspect unauthorized access or a security incident.

Workspace administrators may invite or remove users, assign roles, manage projects and content, and access activity associated with their organization. Customers are responsible for configuring roles and permissions appropriately and for actions taken through their accounts, except to the extent caused by SpectrHQ’s breach of these Terms.

You may not share individual credentials, circumvent authentication or usage controls, or use another person’s account without authorization.

5. Customer content and data responsibilities

“Customer Content” means files, text, translations, terminology, translation memory, instructions, project context, and other information submitted to or generated for a customer through the Services. As between the parties, the Customer retains its rights in Customer Content.

You grant SpectrHQ a limited, non-exclusive right to host, copy, transmit, process, display, and otherwise use Customer Content only as reasonably necessary to provide, secure, support, and improve the Services for you; comply with your instructions; and meet legal obligations. This right ends when the content is deleted from our systems, subject to backup cycles, legal retention, and any written agreement.

You represent that you have all rights, permissions, and lawful bases needed to submit Customer Content and direct its processing. You are responsible for the accuracy, legality, and appropriateness of Customer Content and for responding to requests from individuals whose personal information you control.

We do not use Customer Content to train a shared or public base model. Customer-specific configuration will be used only under the customer’s instructions and applicable written terms.

6. AI translations and human review

The Services use automated systems and may produce translations, terminology suggestions, or other outputs (“Outputs”). Outputs may contain errors, omissions, ambiguity, or language that is not suitable for a particular legal, medical, financial, technical, safety-critical, or regulated use.

You are responsible for evaluating Outputs and deciding whether human review, professional translation, subject-matter review, or other validation is required before use or distribution. SpectrHQ does not provide legal, medical, financial, or other professional advice, and the Services are not a substitute for a qualified professional.

7. Acceptable use

You may not use the Services to:

• violate law, regulation, sanctions, export controls, or another person’s rights;
• upload content you do not have the right to use or process;
• create, distribute, or facilitate malware, phishing, fraud, exploitation, harassment, or unlawful discrimination;
• gain unauthorized access to accounts, systems, data, or networks;
• probe, scan, or test vulnerabilities without our prior written permission;
• interfere with the Services, bypass usage or security controls, or impose an unreasonable load;
• reverse engineer, decompile, or attempt to extract source code or model components, except where applicable law expressly permits it;
• resell, sublicense, or provide the Services to third parties except as authorized by an Order Form; or
• make a high-impact decision about a person solely through an Output without appropriate human review and a lawful basis.

We may investigate suspected violations and take proportionate action, including limiting access, preserving relevant evidence, or cooperating with lawful authorities.

8. Fees, usage, billing, and taxes

Prices, billing frequency, included word volume, language and glossary limits, retention, overage rates, and other plan terms are shown at checkout, on the pricing page, or in an Order Form. You agree to pay applicable fees and taxes and authorize our payment processor to charge the payment method you provide according to the disclosed billing terms.

Any automatic-renewal term, cancellation deadline, refund right, trial period, or price change will be disclosed at checkout or in the applicable Order Form. Those specific disclosures control. Unless required by law or stated in an Order Form, fees already earned for a completed billing period are non-refundable.

If payment is overdue, we may limit or suspend paid features after reasonable notice. We may charge for usage beyond included plan limits only at rates disclosed in advance or agreed in writing.

9. Third-party services and integrations

The Services may depend on or connect with payment, email, support, and customer-selected integration providers. Third-party services are governed by their own terms and privacy notices. We are not responsible for a third party’s service or for data processing that you direct outside SpectrHQ’s control, but we remain responsible for our obligations regarding service providers acting on our behalf.

10. SpectrHQ intellectual property and feedback

Except for Customer Content, SpectrHQ and its licensors own the Services, software, models, designs, documentation, trademarks, and related intellectual property. Subject to these Terms and payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, revocable right to use the Services during the applicable subscription term for your internal business purposes.

If you provide suggestions or feedback, you grant us a perpetual, worldwide, royalty-free right to use that feedback without restriction or obligation, provided we do not identify you publicly as the source without permission.

11. Privacy and confidentiality

Our Privacy Policy explains how we handle personal information. Each party will use reasonable care to protect the other party’s non-public confidential information and will use it only to perform or receive the Services, exercise rights under the agreement, or comply with law.

Confidential information does not include information that the receiving party can show was already lawfully known, became public without breach, was independently developed without use of the confidential information, or was lawfully received from another source without a confidentiality duty.

12. Suspension, cancellation, and termination

You may stop using the Services at any time. Subscription cancellation takes effect according to the cancellation terms disclosed at checkout or in your Order Form. Either party may terminate an Order Form for a material breach that remains uncured 30 days after written notice, unless the breach cannot be cured.

We may suspend access immediately when reasonably necessary to address a security threat, unlawful use, material acceptable-use violation, nonpayment, or risk of harm. When practical, we will give notice and an opportunity to resolve the issue.

After termination, your right to use the Services ends. Subject to plan retention, legal obligations, and the applicable agreement, we may provide a reasonable opportunity to export Customer Content before deletion. Provisions that by their nature should survive termination will survive, including payment obligations, ownership, confidentiality, disclaimers, limitations of liability, indemnification, and dispute terms.

13. Disclaimers

To the maximum extent permitted by law, the Services and Outputs are provided “as is” and “as available.” SpectrHQ disclaims implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, and any warranty arising from course of dealing or usage of trade.

We do not warrant that the Services will be uninterrupted, error-free, or completely secure, or that every Output will be accurate, complete, or suitable for your intended use. Nothing in these Terms excludes a warranty or right that cannot lawfully be excluded.

14. Limitation of liability

To the maximum extent permitted by law, neither party will be liable for indirect, incidental, special, exemplary, punitive, or consequential damages, or for lost profits, revenues, goodwill, or data, arising from or related to the Services, even if advised that such damages were possible.

To the maximum extent permitted by law, each party’s total aggregate liability arising from or related to the Services will not exceed the amounts paid or payable by the Customer to SpectrHQ for the Services during the 12 months before the event giving rise to the claim. If no fees were paid, SpectrHQ’s aggregate liability will not exceed $100.

The limitations in this section do not apply to payment obligations, infringement or misuse of the other party’s intellectual property, a party’s fraud or willful misconduct, indemnification obligations, or liability that cannot be limited under applicable law.

15. Indemnification

You will defend, indemnify, and hold harmless MVG Projects LLC, its affiliates, and their personnel from third-party claims, damages, losses, and reasonable expenses arising from Customer Content, your unlawful or unauthorized use of the Services, or your material violation of these Terms. We will provide prompt notice and reasonable cooperation, and you may control the defense and settlement, provided a settlement does not admit fault by or impose a non-monetary obligation on an indemnified party without its written consent.

16. Arizona law and dispute resolution

These Terms and any dispute arising from them are governed by the laws of the State of Arizona, without regard to conflict-of-law rules. Before filing a claim, each party agrees to make a good-faith effort to resolve the dispute through written notice and at least 30 days of informal discussion.

If the dispute is not resolved, the parties consent to the exclusive jurisdiction and venue of the state and federal courts located in Arizona, except that either party may seek temporary or injunctive relief in any court with appropriate jurisdiction to protect confidential information, security, or intellectual property.

17. Changes to these Terms

We may update these Terms as the Services or law changes. We will post the updated version and change the “Last updated” date. If a change materially reduces your rights during a paid subscription term, we will provide reasonable advance notice and, where required, obtain consent. Changes apply prospectively unless law requires otherwise.

18. General terms

Notices. We may send operational or legal notices to the email associated with your account, through the Services, or by posting them on our website. Legal notices to SpectrHQ should be sent to hello@spectrhq.com.

Assignment. You may not assign these Terms without our prior written consent. We may assign them in connection with a merger, acquisition, corporate reorganization, sale of substantially all assets, or by operation of law.

Force majeure. Neither party is liable for delay or failure caused by events beyond its reasonable control, except for payment obligations.

Severability and waiver. If a provision is unenforceable, it will be modified only as much as necessary and the remaining provisions will remain effective. Failure to enforce a provision is not a waiver.

No third-party beneficiaries. These Terms do not create rights for anyone other than the parties and permitted successors or assigns.

Entire agreement. These Terms, the Privacy Policy, applicable Order Forms, and any signed supplemental agreement are the entire agreement about the Services and replace prior discussions or understandings on that subject.

19. Contact us